Refund policy

Returns & Refunds

We want you to love your order. If something isn't right, here's how it works.

Changed your mind

You can request a return within 30 days of delivery. Items must be unused, in their original condition and packaging. Return shipping for change-of-mind returns is paid by the customer.

Faulty, damaged or incorrect items

If your item arrives damaged, doesn't work, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo or short video. We'll send a replacement or issue a refund, and we'll cover the return shipping if a return is needed.

How to start a return

Email support@wagwatt.com with your order number and the reason for the return. Please don't send anything back before we reply, as we'll give you the correct return instructions.

Refunds

Once we receive and check your return, we'll refund the original payment method. Refunds usually appear within 5–10 business days, depending on your bank or card provider. Original shipping costs are non-refundable unless the item was faulty or incorrect.

Cancellations

You can cancel an order before it has been dispatched by emailing us as soon as possible. Once an order has shipped, it can't be cancelled but can be returned under the terms above.